Shipping & Returns

Shipping

We offer free shipping through UPS and the United States Postal Service. With these services we can reach the majority of the United States within a few days without expedited shipping. 

UPS

This is our preferred method of shipping. With our location in Grand Rapids, Michigan we can reach most of the country in 2-3 business days once the shipment is processed. 

Please note: UPS does not ship to PO Boxes. UPS may deliver on Saturday or Sunday, but this service is not guaranteed. 

USPS

Many of our small and light items ship via United States Post Office. PO Boxes and some other shipping locations benefit from shipping with USPS. While UPS is usually best for our hoop sets and larger shipments, the United States Postal Service is great for smaller items. We offer First Class and Priority Mail service through USPS. First Class Mail is usually only available for ordering one basketball or a few nets. Delivery times typically are 2-5 business days after shipment. Priority Mail is a nice option for ordering a few basketballs or an individual rim. Shipments typically arrive 2-3 days after leaving our warehouse. USPS shipments can be delivered to both physical addresses as well as PO Boxes. 

Returns

We accept returns for items in new condition within 30 days of the original delivery date. New condition means the hoop has not been assembled, installed and/or played upon.

• Customer must request return authorization and label prior to making a return - see bottom of this page.
• New items may be subject to re-stocking fee up to 10% of the cost of the item.
• Used items may be subject to re-stocking fee up to 50% of the cost of the item.
• Customer is responsible for return shipping costs.
• Returns must be received within 45 days of the order date to allow for a prompt refund.
• Items in our LTP/Clearance section are not eligible for return.

Once you have secured authorization, please ship your item(s) to:

You should expect to receive your refund within 5-7 days of your item being received at our facility. The refund will be for the cost of the original product price at the time of purchase, less any shipping or restocking fees. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days). 

Please email (service@justintymesports.com) or call (888-564-1082) for a return label.