Holiday FAQ 2015

Below are the answers to the most common questions we receive this time of year. Many of these can be found in more depth on our Customer Service or Shipping & Returns pages, but we've tried to condense the most relevant information for you in one spot.

When will my order ship? 

Most orders leave our warehouse in 1-3 business days. You will see a note of availability on each product page.

When will my order arrive? 

Orders will arrive within 1-5 business days after shipping. Most orders arrive within 2-3 business days after shipping as we are located in Grand Rapids, MI. You can reference this page for more information. 

Do you offer expedited shipping?

Yes, we offer 2nd Day Air for most items. The rates are pulled directly from UPS. If you need an item sent overnight, please call us to get a quote. 

When is the last day I can order and still get my hoop before Christmas?

Though we do not encourage you to wait as items may temporarily stock out, we have created a map to show our holiday shipping cut-offs for guaranteed arrival before Christmas. 

Do you have any promos? 

We do not use promo codes, but we do offer free UPS Ground shipping and have sales on all of our basketballs through 12/31/15.

What is your threshold for free shipping?

Orders to the Continental US qualify for free UPS Ground shipping at $75 and up.

Do you ship internationally? 

Yes, we ship internationally. Most countries are available directly through our website. For Canadian orders we have an authorized dealer, Calgary Mini Hoops, who can also ship our mini basketball hoops to you without dealing with customs. 

The item I wanted isn't in stock. When will it be? 

There will be a note in availability as well in the product description with more information. Since we manufacture most of our items in Michigan we are usually able to restock within a few weeks at the latest.

How did you get so good looking? 

Who, me? Well thank you for the compliment. Good genes, I suppose. :-) 

Happy Holiday from JustInTymeSports!!!